Support & Help

Do you have a question, a problem with the app, or a feature request? We're happy to help — in German or English.

1. Contact Support

Email: Support@tryapplyos.com

We usually respond within two business days (Mon–Fri). We currently do not offer phone support.

2. What Helps Us Help You

So we can help you quickly, please tell us:

the email address of your ApplyOS account
device and OS version (e.g. iPhone 15, iOS 18.4)
the app version (shown in the app's settings)
a short description: what did you do, what happened, what did you expect?
a screenshot or screen recording, if possible

Please never send us your password. We will never ask you for it.

3. Account and Access

Forgot your password? Use the “Forgot password” function in the app. You will receive an email with a link to set a new password. Please also check your spam folder.

Delete your account: You can have your account and all associated data deleted at any time. Just write to us from the email address registered with your account at Support@tryapplyos.com. We will confirm the deletion by email. An active subscription must additionally be cancelled via your Apple account (see section 4).

4. Managing and Cancelling Your Subscription

Subscriptions (ApplyOS Plus or ApplyOS Studi) are processed as in-app purchases via your Apple account. Management and cancellation therefore happen directly with Apple: Settings → your name → Subscriptions. Cancellation must take place at least 24 hours before the end of the current period and takes effect at the end of that period.

Refunds are also handled by Apple. You can request one at reportaproblem.apple.com. You can find the details in our Terms of Service.

5. Privacy and Your Rights

Requests regarding access, rectification, erasure, restriction of processing, data portability, or objection should be sent to Support@tryapplyos.com. More on this in our Privacy Policy.

6. Reporting Bugs and Feedback

You can report bugs, unsuitable job suggestions, or objectionable content to us at any time — as well as ideas for new features. Just write to us at Support@tryapplyos.com. Reports of objectionable content are processed within 24 hours.

7. Further Information

Provider: Simple UG (haftungsbeschränkt) c/o ADIUVO Rechtsanwälte PartG mbB Grafenberger Allee 125 40237 Düsseldorf, Germany